We offer easy exchanges and returns within 30 days of purchase. We provide a free prepaid shipping label for both exchanges and returns. Exchanged or returned items must be in unworn condition with the original packaging.
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Exchange Policy: Once you process your exchange, you will receive a complimentary pre-paid shipping label via email. We ship the new item(s) as soon as the original item(s) is scanned by the carrier. If the sizing is not right, we recommend exchanging as opposed to returning and reordering; exchanges are free and arrive as quickly as 3 business days.
Return Policy: Once you process your return, you will receive a complimentary pre-paid shipping label via email. You can either return for a store credit or a full refund. Returns for store credit or exchanges are totally free. However, full returns are subject to a $8 restocking fee.
Refund Timeline: All refunds are credited back to the original form of payment within 10 business days of receipt at our warehouse.
Unworn Item Policy: Returned item(s) must be in their original unworn condition. Trying the item(s) lightly around the house is OK, as long as there are no visible crease marks or scuffed outsoles. Even though this is extremely rare, we reserve the right to refuse returns for items that do not meet these criteria.
Repeated Returns: We offer prepaid shipping labels to make your shopping experience as easy as possible. We also monitor our returns and return reasons to improve our service and product. In case of repeated returns, a member of our customer service team may reach out to assist you.
International Exchanges and Returns: We gladly accept exchanges and returns for international orders. We incur the cost of shipping the new item(s) to you. International customers are responsible for shipping the original item(s) back to us, as we are not set-up to generate return labels outside of the US. Customer can use any carrier of their choice to return the item(s) to our U.S warehouse located in 1905 Fairview Avenue Washington DC 20002. To coordinate, please email us: