Charix is a small independent brand based in Washington DC. We ship and service directly from our own DC warehouse with a small team that personally attends to each order.

Charix shoes are made exclusively at the Charix Atelier in Istanbul with love and care of our artisans. We produce in small batches one pair at a time.

Free shipping typically arrives within 5-8 business days. Expedited shipping typically arrives within 3 business days. We will email you the tracking information once we fulfill your order.

We offer easy exchanges or returns within 30 days. Exchanges and returns can be processed on our website, and we will email you a prepaid shipping label.

Charix are true to size. You should pick your most common size in flats. Most customers find their correct size following our size guide.

As a small independent brand, we take pride in great customer service. Our US-based team can be reached at hello@CharixShoes.com, or call/text +1.202.937.9050.

The soul of our company is a great product and equally great customer service. If you experience an unexpected quality issue, we will make it right for you. Please email hello@CharixShoes.com.

Charix is trusted by over 100,000 customers and received thousands of 5-star reviews. You can read real customer reviews on our ‘reviews’ page.