Free Shipping: We offer free shipping both ways. Try our shoes in the comfort of your home.
Where We Ship From: We ship directly from our warehouse in Washington DC. Each order is received, inspected, and packed by a Charix team member with care.
Order Status: Once you place your order, you will receive an email confirmation with delivery details and tracking information so you can monitor your package.
Delivery Times: Orders with standard shipping typically arrive within 5-8 business days. Orders with expedited shipping get prioritized the next business day, and typically arrive within 2-3 business days.
Return Shipping: We provide a complimentary prepaid return label. You simply drop off the return package at the closest USPS. Returns will be delivered back to the Charix Warehouse in Washington DC. Please see our “exchanges and returns” policy for details.
Lost or Stolen Packages: You will receive live tracking information with each order. Please monitor your incoming package(s) to ensure they will be delivered to a secure address. Charix is not responsible for any lost or stolen packages.
International Orders: We offer international shipping with discounted rates offered at the checkout. Products shipped from the U.S. to Canada or countries may or may not be subject to the duties in in local jurisdiction. Charix is not responsible for any local duties you may incur.